FAQ
Got questions? We’ve got answers.
1. General Information
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What does Butterfly Plastic do?
Butterfly Plastic specializes in manufacturing high-quality plastic products, ranging from household items to industrial solutions like plastic pallets and crates.
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Where are you located?
We are based in Perak, Malaysia. Operating a residential factory with state-of-the-art facilities.
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Do you deliver overseas?
Yes, we deliver our products to customers all around the world. Please contact our sales team for more details and arrangements.
2. Products
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What types of products do you manufacture?
Our product range includes plastic pallets, crates, household items (like pails and basins), and industrial solutions for logistics, agriculture, and more.
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Can you produce customized products?
Yes, we offer OEM services, especially for industrial clients. However, custom orders require specific minimum order quantities due to the complexity of the production process.
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Are your products recyclable?
Yes, our products are made using recyclable materials and are designed with sustainability in mind.
3. Ordering and Delivery
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What is the minimum order quantity (MOQ)?
The MOQ depends on the product. For custom products, the MOQ is higher due to mold creation and material preparation.
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How long does it take to process an order?
For standard products, orders are typically processed within a week. Custom products may take 3-5 months, depending on the complexity and mold requirements.
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How are products packaged for delivery?
Products are securely packaged using stretch wrap, and there are no extra charges for packaging.
4. Customization and Services
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Can you add logos or branding to your products?
Yes, we offer custom printing services for logos on our products. This requires additional preparation and costs.
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Do you provide consulting for product design?
Absolutely! Our team can collaborate with you to develop tailored solutions based on your requirements.
5. Support and Maintenance
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What should I do if a product is damaged during delivery?
Please contact us immediately with photos of the damaged product, and we will assist you in resolving the issue.
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Do you offer after-sales support?
Yes, we provide guidance on product usage and are happy to address any concerns or inquiries about our products.
6. Technology and Innovation
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What is RFID technology in your products?
We use RFID tags in our pallets and crates to improve traceability and inventory management for our clients.
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Do you have eco-friendly products?
Yes, we focus on producing durable, reusable, and recyclable products to promote sustainability.
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